Train passengers can now order food on WhatsApp

Train passengers can now order food on WhatsApp
Train passengers can now order food on WhatsApp

Jio Haptik Technologies, a WhatsApp chatbot solution provider, and Zoop, IRCTC partner for food delivery on trains, have partnered to enable railway passengers with food ordering and delivery on train journeys.

Powered by Haptik’s conversational commerce capabilities, the WhatsApp-based self-service food delivery platform allows passengers to place food orders and get their deliveries straight to their seats with real-time order tracking, feedback, and support.

Travellers can use their PNR numbers to order food at selected restaurants at planned train stops. 

The platform helps passengers overcome network connectivity issues and improve the accessibility of high-quality food on their train travels.

You can chat with Zoop on WhatsApp at +91 7042062070.

Swapan Rajdev, co-founder and CTO of Haptik, said, “Tens of millions of people travel on trains each day and Haptik, in partnership with Zoop, is helping passengers order their favourite meals and get delivery straight to their seats.”

Puneet Sharma, founder,, said, “The problem of lack of access to quality food in trains is something we wanted to resolve. The WhatsApp chatbot solution, powered by Haptik, is one of the most sophisticated. It is an ideal self-service solution for all railway passengers. Zoop is transforming food delivery in trains, and with Haptik’s technological support, this partnership is set for success.”


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